![]() For consumers, Ooma’s residential phone service provides PureVoice HD voice quality, advanced functionality and integration with mobile devices. For businesses of all sizes, Ooma provides advanced voice and collaboration features including messaging, intelligent virtual attendants, and videoconferencing to help them run more efficiently. Ooma (NYSE: OOMA) creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. “The new capabilities we’re announcing today – added at no extra cost to customers – are intended to make Ooma Office even more valuable by providing additional tools for efficiently managing phone calls, texts, faxes and videoconferences.”įor more information on Ooma Office, please visit. “We’re always listening to our customers and expanding Ooma Office to help them be more productive,” said Dennis Peng, vice president of product management at Ooma. Call Screening and Call Deflection to Text are available with Pro Plus. Call Leaderboard, Videoconferencing Enhancements and Bulk Download of Recorded Calls are available with the Pro and Pro Plus plans. This is helpful when large numbers of recordings need to be retained for compliance purposes, order confirmation or training.ĭistinctive Ringtones and Faxing from the Mobile App are available in all Ooma Office service plans – Essentials, Pro and Pro Plus. Bulk Download of Recorded Calls – Multiple call recordings, up to one month’s worth, can be downloaded to the user’s computer in a single step.And users can now see a list of all upcoming meetings scheduled in their Google or Microsoft calendar and launch them with one click. Users also have the option to enable noise suppression if they are working in a noisy environment. Videoconferencing Enhancements – Ooma Meetings, the Ooma Office videoconferencing app, now allows users to preview how they look on camera without first having to share their image with the entire group.Users can also view a list of recently sent faxes. Faxing from the Mobile App – The included Ooma Office mobile app can now send faxes of a document or photo on the user’s smartphone.Call Leaderboard – Managers who supervise employees answering calls can view a leaderboard showing each team member’s total number of calls received and placed, average call duration, the number of incoming calls, the number of outgoing calls and more.For example, a caller can press 3 to receive a text message with a link to the business’ website or to begin a text exchange with the customer support team. ![]() Call Deflection to Text – When the Ooma Office Virtual Receptionist answers a call, this capability adds the option of sending the caller a pre-written text message.This makes it easy for group members to instantly distinguish an incoming service call, for example, from a colleague or non-work call. Distinctive Ringtones – A business Ring Group, such as a sales or customer service team, can be assigned a distinctive ringtone to give an audio cue whenever phones are ringing with a call to that group.For rejected calls, the system can be set to transfer the caller to another number or allow the caller to leave a message. The recipient can press 1 to accept the call or hang up to reject it. ![]() The recipient’s phone then rings with an automated message and playback of the recorded name.
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